Refund Policy

We want refunds to be simple and fair. Email moonbytelabs.support@gmail.com with your order's invoice number.

Closed testing plans

• Before your test starts (app not yet approved): full refund on request.
• If we don't deliver the promised tester count — we can't assign it within 3 days of approval — full refund, or a free rerun if you prefer.
• If the test fails because our tester count dropped below 12, we rerun it free. If you'd rather not rerun, we refund 50%.
• No refund if the test fails because of something on your side (for example removing the Google Group, changing the track, or the app being taken down), or because Google rejects your production application. Production access is Google's decision.
• Agency packs: unused app tests are refundable within 30 days of purchase.

Add-ons

Refundable until we start the work.

Build projects

• The advance is refundable in full if you cancel before development starts.
• After development starts, payments cover work already done and are not refundable; you receive the work completed so far.

How refunds are paid

To the original payment method via Razorpay or PayPal, usually within 5–7 working days. Credits used on a refunded order are returned to your account.